FAQ | SmoothPay | PaySauce


Answers to your questions

What makes SmoothPay different?

  • We provide you with as much training and product support as you need at no cost subject to fair use.

  • Almost every report can be reprinted, exported as useful Excel data, or rendered as PDF and viewed/emailed/printed on demand.

  • SmoothPay integrates with standard accounting products (and some not so common), like Xero, MYOB, Quickbooks, CashManager, Navision, QuickBooks, Reckon One and MoneyWorks.

  • SmoothPay is localised for use in 14 countries (so, if you have an Australian head office and a site in Papua New Guinea then our group option is the right choice for you).

  • There are no setup fees!

  • Data migration from your old payroll or manual system is free!

  • You can download your entire database whenever you need (and it can be used in read-only mode in our free viewer or opened with any SQLite database manager).

  • Our official Terms & Conditions available here.

How do I use SmoothPay?

How many employees can I have?

As many as you like - payroll is payroll and SmoothPay can manage if you have 5 staff or 500.

We also offer multi-company options too - perfect for bureau operations, book-keepers and accountants.

How many people in my team can have access to SmoothPay?

As many as you need - and you can even tailor individual users with individual view and access permissions.

What if the payroll contains errors or a mistake occurs but we don't notice?

We strongly advise users to follow the 3-step pay process, and by doing so you are far less likely to have any errors in your payroll.

If you discover an error, then please contact the helpdesk for advice on how best to correct it.

If you discover a bug, then you must let us know so that it can be remedied as soon as possible.

Can you help me migrate from my old payroll?

Yes we can - although you can just enter or import your data yourself if you prefer.

We have an extensive collection of migration tools to assist with the process from the most common payroll systems.

If you need to move your data and a pre-existing tool isn’t available then you can complete our migration template.

How safe is my data?

We follow best practice standards to ensure your data is safe, secure and kept private. You have the ability to download a copy of your database any time, so you can keep your data safe in your own way too. We back up regularly, and have careful procedures in place to manage access. 2FA (two factor authentication) is available.

What happens to my data when my subscription ends?

There are a number of ways you can continue to use the data contained in your payroll database, even after your subscription expires.

  1. You can use our free viewer which lets you examine your payroll database and report in the same way as the online SmoothPay.

  2. Your payroll database is able to be read using any SQLite database client.

What if I cancel my subscription before the 30-day trial ends?

We hope you don't!

If you cancel your subscription we advise you to backup and download your payroll database from your SmoothPay account (the data can be used in read-only mode with the viewer).

What if I no longer need payroll?

Businesses change and we understand that. Sometimes they get bought out, sometimes they just wind down or grow too big and need to move to something else.

If you cancel or your subscription lapses then we advise you to backup and download your payroll database from your SmoothPay account (we do not guarantee access to your data after your account has been closed but we will grant you read-only access while it remains there). You can use our free viewer which lets you examine your payroll database and report in the same way as the online SmoothPay.

SmoothPay isn't working!

It could also be that SmoothPay is undergoing regular maintenance (usually during no/low activity) - you can check status here .

If SmoothPay is not undergoing mantenance and you're still having troubles, contact the helpdesk.

I can't see the entire page or dialog when editing a record!

Decrease your browser's Zoom setting (in Chrome click the vertical ellipsis and click the [-] or [+] to decrease or increase zoom for the current website or application.

It's also a great idea to use fullscreen mode after login to get a full "desktop in a browser" experience (in Chrome use F11). You can also separate the SmoothPay tab from the browser so it runs in it's own space.

My subscription has lapsed and my login no longer works!

You will need to pay a reinstatement charge of NZ$145 to re-establish your database and access. Your access and subscription will restart from the date of receipt.