FAQ | PaySauce

Frequently Asked Questions

Odds are, somebody’s already asked us

I’m considering PaySauce

What size company is PaySauce designed for?

We can handle one employee all the way up to 300+. Businesses of all sizes and shapes can save themselves time and trouble with PaySauce.

How does sign-up work?

You complete the initial sign-up form on the website. We provide you with a few important forms so we can connect to your bank and your IR account. Then we get you all set up for your easiest payday ever!

If you’re coming from another provider, we can import all your employees and their existing records and balances. Beautiful.

How much does it cost?

$5 per pay run, plus $1.89 per employee*.

*plus bank fees and GST.

No setup costs, no support costs, no monthly fees.

I have seasonal staff on my payroll. Do I have to pay for them even when they aren't actually working?

Nope! We wouldn’t do that to you. You’ll only ever pay for the staff who are actually getting paid in each pay run.

Why do you charge bank fees?

When we handle payments to your staff and Inland Revenue, the bank charges us for every transaction. This is a fee that you’d normally pay with your own bank if you did the payments yourself, and we’re just passing it on.

Our standard charge is $0.37 plus GST per transaction. So, if you’ve got 5 staff, you might end up paying $0.37 per payment to staff, plus $0.37 for a payment to the PAYE trust account, and $0.37 for a deduction on a staff member’s pay, for a total of $2.59 plus GST in bank fees.

Am I locked in?

Nope! You’re not on a contract or a term. If you don't love our software, you can leave any time. But we really hope you’ll stay.

Is PaySauce just for farmers?

Nope! PaySauce can do awesome things for all types of businesses. Though we do have some special features for farms, because they operate quite differently to most other industries.

Do I still need to log into the Inland Revenue website?

Not unless you really want to. As part of the sign-up process, you’ll nominate PaySauce as your PAYE intermediary. That means that every payday, we’ll deduct PAYE along with wages, and pay IR on your behalf when it’s due. You won’t ever have to make payments or filings to IR again. Hooray!

Are you a listed PAYE intermediary?

We sure are. We own a subsidiary called Right Remuneration Ltd, which we use to process your payroll. Find Right Remuneration listed on the IR website.

Do you support accommodation allowances?

Of course! We have hundreds of farming customers and we’ve built our system to deliver what they need. You’ll find that we’re pretty knowledgeable about the quirks of agri payroll.

Do you support multiple pay periods?

Yup. Our system can handle even the most complex payroll requirements, and our awesome support team will help you set things up.

Do you support multiple allowances to a single employee?

Yup. This is a favourite feature among our trades, transport and agri customers. Our system is super customisable, and our awesome support team will help you set things up.

Do you support child support deductions?

Of course. PAYE, student loans, child support and anything else you throw at us.

Do you support splitting pays to multiple accounts?

Yup. Our system can handle even the most complex payroll requirements, and our awesome support team will help you set things up.

I’ve just signed up for PaySauce

What needs to happen before I can run my first pay?

Once your set-up is complete, you can run your first pay. We’ll work with you to make sure you process on time.

My staff won't use the mobile app, can I still use the system?

No worries! The mobile app is optional, though we do think it’s a great way to save time. But we’re happy to work with you to fit PaySauce to your requirements. No matter how you collect timesheet information, our system can save you time (for example, you can drag and drop csv timesheets into our system for faster data entry).

I use a third party bureau (ie. an accountant) - is onboarding different?

Instead of PaySauce being your first point of contact, you should reach out to whoever manages your payroll for support.

We’re moving from a different payroll provider, can I import my data to PaySauce?

You sure can! You’ll just need a document to upload.

I'm an employee trying to create an account, but I keep getting asked to download the mobile app?

Employees need to have a “parent” account created by their employer. Once your boss has created an account, you’ll get an email inviting you to download the mobile app.

I’m an employer using PaySauce

I want to run my pay from a computer, not a phone - is that a problem?

Not at all. The app is totally optional. We have a full web-based solution that you can access from any device.

Do you keep track of annual and sick leave?

Of course! We've got all your payroll needs covered - including tracking leave accrued and taken, and reports on pay and leave history.

All of my employees are on salaries, do they have to enter timesheets?

No need! The timesheets are just for those who require them. You can just leave this feature.

Where do I download the mobile app from?

You can find PaySauce in the Apple and Android app stores.

What is the bank account number to deposit payments?

12-3192-0026507-00

Please make sure it’s clearly identified with your business name, so we know where it came from!

I’m an employee using PaySauce

My employer does not use PaySauce can I still sign up?

Sadly, not right now. We need an employer setup to create new accounts. But thanks for the interest, you have great taste!

I have a question about my pay - can you help?

Your first stop should be your employer. While our logo might be on your payslip, it's all up to them! We also can’t give out any sensitive information without your employer’s say-so.

Where can I find old payslips?

You can find these in the mobile app, under “Payslips”, funnily enough. If you’re not set up for the app, contact your employer.

Why can’t I access my timesheet to put my hours in?

Uh oh! This is usually because a previous pay run needs to be “closed” first. To fix this, your employer can set up automation to open a new pay period no matter what. They should contact our support team for help with this.

Still got a burning question?

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